The working conditions for personal support workers in the Greater Toronto Area during the COVID-19 pandemic: a mixed-methods study

During the height of the COVID-19 pandemic, personal support workers (PSWs) were heralded as healthcare ‘heroes’ as many of them cared for high-risk, vulnerable older populations, and worked in long-term care, which experienced a high number of COVID-19 outbreaks and deaths. While essential to the healthcare workforce, there is little understanding of PSW working conditions during the pandemic. The aim of our study was to examine the working conditions (including job security, work policies, and personal experiences) for PSWs in the Greater Toronto Area during the COVID-19 pandemic from the perspectives of PSWs.



Authors: Ayu Pinky Hapsari, Julia W. Ho, Christopher Meaney, Lisa Avery, Nadha Hassen, Arif Jetha, A. Morgan Lay, Michael Rotondi, Daniyal Zuberi & Andrew Pinto 

Year: 2022